Your Privacy Matters.

Information We Collect

We may collect personal and business information that you voluntarily provide, including but not limited to:

• Full name

• Email address

• Phone number

• Business or organization name

• Mailing or billing information

• Project details and creative briefs

• Brand assets and marketing materials

• Photographs, videos, or other media provided to us

• Social media account information or access credentials voluntarily shared for project management

• Payment and invoicing information

• Any additional information you choose to provide through forms, emails, meetings, or other communications

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser and device information

• Operating system

• Pages visited

• Website interactions

• Referral sources

• Cookie and analytics data

How We Collect Information

Information may be collected through various methods, including:

• Website contact forms

• Discovery call requests

• Service inquiry forms

• Email correspondence

• Phone calls

• Video meetings

• Social media messages

• In-person meetings, networking events, and consultations

• Client onboarding documents

• Contracts and invoices

• Website analytics tools

• Cookies and similar technologies

How We Use Your Information

The information we collect helps us provide professional, efficient, and personalized creative services. We may use your information to:

• Respond to inquiries

• Schedule consultations and discovery calls

• Prepare proposals and estimates

• Create contracts and invoices

• Deliver photography, videography, branding, marketing, and creative services

• Manage client projects

• Administer social media accounts on behalf of clients, including use of any credentials voluntarily provided for that purpose (see Handling of Account Credentials below)

• Improve our website, services, and customer experience

• Communicate project updates and important service information

• Send marketing communications where you have provided consent

• Comply with applicable legal and contractual obligations

Handling of Account Credentials

When a project requires us to manage or post to a client's social media or other online accounts, clients may voluntarily provide login credentials or grant access through platform-specific tools (such as scheduling software, business manager accounts, or delegated admin access).

Where possible, we request access through official platform permissions (e.g., admin roles, business account delegation) rather than direct passwords. When credentials must be shared directly, we take reasonable steps to store and transmit them securely, limit access to authorized team members working on the relevant project, and remove or update credentials upon project completion or at the client's request. Clients are encouraged to update or revoke credentials/access following the conclusion of any engagement.

Information Sharing

True Frame Studios does not sell or share your personal information for cross-context behavioral advertising purposes.

We may share information with trusted third-party service providers when necessary to operate our business and deliver our services. These providers may include:

• Website hosting providers

• Analytics providers

• Payment processors

• Scheduling platforms

• Cloud storage providers

• Email communication services

• Design, collaboration, and project management platforms

When requested as part of our services, we may also publish or upload content to third-party platforms designated by our clients, including social media platforms, advertising platforms, or other digital services necessary to fulfill project objectives.

We may disclose information if required by law or when necessary to protect the rights, safety, property, or legal interests of True Frame Studios, our clients, or others.

Client Media & Project Files

As part of our creative services, clients may provide us with photographs, videos, logos, branding assets, marketing materials, creative concepts, and other project-related content.

These materials are used solely for purposes related to the services requested. Project files and media are typically stored on secure, access-controlled cloud storage platforms, with access limited to team members actively working on the relevant project.

The use of completed work for portfolios, marketing, social media, or promotional purposes is governed by the applicable client agreement, contract, media release, or written authorization associated with each project.

Data Retention

True Frame Studios generally retains client information, project files, creative assets, and business records for as long as reasonably necessary to support the client relationship, including future revisions, continued support, project continuity, and historical reference for returning clients.

As a general guideline, active project files and communications are retained for the duration of the engagement and for a period of time afterward to support any follow-up work; billing and contractual records are retained as required to meet legal and tax obligations. Clients may request earlier deletion of specific materials at any time, subject to any legal, contractual, or record-keeping requirements that may apply.

Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality, enhance your browsing experience, and better understand how visitors interact with our website.

We currently utilize services such as Framer and Google Analytics to help analyze website performance and user engagement. Where supported by these platforms, we aim to limit the collection of unnecessary identifying details (for example, through IP anonymization features where available).

You may choose to disable cookies through your browser settings; however, certain website features may not function properly as a result.

Data Security

True Frame Studios implements reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no method of electronic transmission or digital storage can guarantee complete security, we continuously evaluate and improve our security practices as our business grows and technology evolves.

Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Request deletion of your personal information where legally applicable

• Withdraw consent for marketing communications

• Opt out of the sale or sharing of personal information (True Frame Studios does not currently sell or share personal information for advertising purposes)

• Request information regarding how your data has been used

To withdraw consent for marketing communications, you may use the unsubscribe link included in any marketing email, or contact us directly to be removed from future communications.

To exercise any other rights described above, please contact us using the information provided on our website.

Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from minors without appropriate parental or legal guardian consent. When a project involves a minor, all required parental or guardian permissions, including applicable media releases or representation agreements, must be obtained before participation or the collection of personal information.

Third-Party Websites

Our website may contain links to third-party websites or services for your convenience.

True Frame Studios is not responsible for the privacy practices, security, or content of these third-party websites. We encourage you to review their respective privacy policies before providing personal information.

Governing Law

This Privacy Policy and any disputes arising from or related to it are governed by the laws of the State of Florida, without regard to conflict-of-law principles, regardless of the state or country in which you reside or from which you access our website or services.

Changes to This Privacy Policy - (08/03/2026)

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

Any updates will become effective immediately upon posting to this page, and the Effective Date above will be revised accordingly.